Terms & Conditions

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Terms and Conditions

Our Website and Internet Services

The raf.mod.uk domain is managed by the Royal Air Force as part the Ministry of Defence (referred to as ‘we’ below).
This page defines the terms and conditions which you agree to when you use our website and access the internet services we provide to manage your online accounts and applications.
This page was last updated on 10 November 2017.

Using our website and internet services

This website and the internet services we provide on the raf.mod.uk domain are maintained for your personal use.
We aim to update our site regularly, and may change the content and services at any time.
By using this site, you indicate that you accept these terms of use and that you agree to abide by them.  You also indicate that you understand and accept our privacy policy. If you do not agree to these terms of use, or to our privacy policy, please refrain from using our site.
You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.

Monitoring and security

Our websites and systems are monitored to maintain security and ensure that these services remain available to all users. This includes automated and manual audit procedures to identify unauthorised attempts to upload or change information, or otherwise cause damage.
Any information recorded for monitoring purposes is not used to identify individual users unless this is required for duly authorised security or law enforcement activities. 
Unauthorised attempts to upload information or change information on these services are strictly prohibited and are punishable under the Computer Misuse Act 1990.
This is the official Royal Air Force website and the only website to use the official raf.mod.uk domain name.  If you are unsure about the authenticity of any website or service not falling within this naming convention, please contact us using the form/details at the bottom of this page.

Linking to and from our site

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to our website.
However, we don’t give you permission to suggest that your website is associated with, or endorsed by the Royal Air Force or Ministry of Defence.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content, functionality or availability of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Using the content published on our site

This website is published under the authority of the Secretary of State for Defence and contains information that has been sanctioned for release to the general public.
The material featured on this site is subject to Crown copyright  protection unless otherwise indicated.  Content is published under the Open Government Licence  and you can reproduce this information as long as you obey the terms of that licence.
All material may be downloaded or printed for the purposes of non-commercial research or private study. Any other proposed use of the material may be subject to a copyright licence. Licences are issued in accordance with the Re-Use of Public Sector Information Regulations 2005. The permission to reproduce Crown protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the appropriate copyright holder.

Trademarks and designs

Royal Air Force, the Royal Air Force logos and other marks on our website are trademarks or registered trademarks or designs or registered designs of the Secretary of State for Defence, in the European Union and/or other jurisdictions.
The Ministry of Defence's graphics, logos, scripts and service names are the trademarks of the Secretary of State for Defence.
The Secretary of State for Defence's trademarks and designs may not be used in connection with any product or service that is not the Ministry of Defence's, in any manner that is likely to cause confusion among customers, or in any manner that misrepresents the Secretary of State for Defence, the Ministry of Defence or its component parts.
All other trademarks not owned by the Secretary of State for Defence that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Ministry of Defence.

Disclaimer

While we make every effort to keep this site up to date, we don’t provide any guarantees, conditions or warranties as to the accuracy of the information on the site.
We don’t accept liability for loss or damage incurred by users of the website, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise. This includes loss of:
  • income or revenue
  • business
  • profits or contracts
  • anticipated savings
  • data
  • goodwill
  • tangible property
  • wasted management or office time

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Virus protection

We make every effort to check and test material at all stages of production and publication. However, you must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system or compromise your online identity.
We can’t accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our site, the servers on which our site is stored or any server, computer or database connected to our site.
You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.
If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Revisions to these terms

We may at any time revise these terms and conditions without notice. Please check these terms and conditions regularly, as continued use of this website after a change has been made is your acceptance of the change.

Our details

If you have any questions about these Terms and Conditions, please write to

SO1 Strat Plans
Directorate of Recruiting and Selection
Adastral Hall
PO Box 1000
RAFC Cranwell
Sleaford
Lincolnshire
NG34 8GZ

Our Privacy Policy

The Royal Air Force, as part of the Ministry of Defence, is committed to protecting your privacy. When you contact us or visit our websites, your personal information is stored securely and processed fairly as required by the Data Protection Act 1998.

This Privacy Policy explains the following

  • What information the Royal Air Force may collect about you
  • How the Royal Air Force will use your information and ensure this is not shared with organisations outside the Ministry of Defence
  • How long your information may be held on our systems
  • Your choices regarding the personal information you provide to us
  • How cookies are used on our websites and the options available to reject these

Changes to our privacy policy

We may update our privacy policy from time to time, so you may want to check the latest version before providing personal data to the Royal Air Force. This version was last updated on 10 November 2017.

How we collect information

We collect personal information when you

  • Register online, request information or submit an application through our websites
  • Complete a printed form, questionnaire or coupon
  • Contact us by phone, post, email or text message
  • Use web chat to talk to a recruiter

In addition, information is automatically captured each time you visit our websites. We use cookies (as described here) and collect IP addresses (that can uniquely identify a specific computer or network device on the internet) to track visitors to our websites and prepare management reports.

What we do with this information

We use the personal information you provide to answer your requests for information, to process your applications to join the Royal Air Force, and to make improvements to our websites.

Who will have access to your information

Your personal information may be handled by the companies we use as data processors to provide marketing services and process your applications. These companies must comply strictly with our privacy policies that prohibit the use of personal data for their own business purposes. We will not share your information with other organisations outside the Ministry of Defence (unless we are required to do so by law).

If you apply to join the RAF, your personal data may be shared with the Army or Navy if you also apply to join these Services.

If you agree, the information contained in targeting cookies may be shared with other websites so the advertising displayed on these sites is more relevant to you. No personal data will be shared with other websites – only IP addresses, which identify a specific computer or network device.

How long do we keep your information?

Your information will be held on our systems for as long as is necessary to answer your requests and maintain a dialogue with those individuals who remain interested in the Royal Air Force and RAF careers.

If you register an interest, but do not apply to join the Royal Air Force, we will keep your personal data for no more than 3 years. This period starts on the day you last made contact with the Royal Air Force, and is reset each time you logon to our website or contact us to request further information.

If you apply to join the Royal Air Force, but do not enter Service in the UK Armed Forces, we will keep your personal data for no more than 10 years. Any sensitive personal data will be removed after 1 year. This period only starts if and when all your applications to join the UK Armed Forces have become inactive, and is reset each time you logon to our website or contact us to request further information.

At the end of this period, we will remove your personal information from our systems or treat the data to remove any personal identifiers that could be used to identify you as an individual.

If you enter Service in the UK Armed Forces, some of your personal data will be retained for 100 years as required under the Public Record Acts.

Can I remove the information held in my online account?

Your online account is required to manage your current applications.

You can ask us to remove your account but we can only do this if you have no active applications to join any Service in the UK Armed Forces.

You can ask us to delete an individual application and remove the personal data entered on your application form at any point before it is submitted.

You may contact us to withdraw a submitted application at any time but your personal data will continue to be held on our systems (as described above).

Will I be contacted by the Royal Air Force for marketing purposes?

We will only contact or send information about the Royal Air Force and RAF careers to those people who have given us permission to do so.

If you choose to receive marketing communications, you can tell us whether you want to be contacted by post, phone, email or text messages. You can change these preferences whenever you contact us or at any time by logging on to your account (if you have registered online).

If you submit an application to join the Royal Air Force, we will contact you by the most appropriate means to follow-up and process your application.

Will the information be used to make automated decisions that affect me?

We may use the personal data you provide to make automated decisions that affect you – for example, to decide if you are eligible to join the Royal Air Force or suitable for a particular role.

We will inform you whenever we use personal data processed solely by automated means to make a decision that has a significant effect on you as an individual. In these cases, we will take reasonable steps to safeguard your legitimate rights and give you the opportunity to challenge any decision taken by automated means.

Advice for parents and young people

Many young people are interested in information about the Royal Air Force. The privacy and security of their personal data is very important to us.

We encourage all parents to supervise their children’s use of the internet and for young people to always seek permission from a parent/guardian before entering any personal data in any website.

We will not process or store personal data about children under 13 years and will not accept registrations or applications to join the Royal Air Force from individuals under 14 years.

We ask everyone under 18 years to confirm that they have spoken to a parent/guardian about their interest in the Royal Air Force and obtained their permission before registering or applying to join the Royal Air Force.

We require anyone under 18 to provide a signed consent form from a parent/guardian before they attend a recruitment event – including meetings, briefings, information days and visits.

What information do we hold about you?

You can request a report detailing all the information we hold about you by writing to the address below.

What to do if you don't want us to contact you in the future

Write to the address below asking us not to contact you again.

What to do if you want us to remove your details from our record

Write to the address below asking us to delete your details from our records.

You need to tell us which records you want us to remove, if you have registered an interest or applied to join more than one Service in the UK Armed Forces (British Army, Royal Navy or Royal Air Force).

Further advice on the “right to prevent processing” is provided on the Information Commission’s website.

Data Protection

More information about the Data Protection Act 1998 and your rights can be found on the Information Commissioner's Office website. www.informationcommissioner.gov.uk

Freedom of Information

More information about the Freedom of Information Act 2000, and the information made available to the public by the Ministry of Defence, can be found on the MOD pages on the GOV.UK website. www.foi.mod.uk

Contacting the Royal Air Force about personal information

If you have any questions about this Privacy Policy or the information we hold about you, please write to

SO1 Strat Plans
Directorate of Recruiting and Selection
Adastral Hall
PO Box 1000
RAFC Cranwell
Sleaford
Lincolnshire
NG34 8GZ

Use of Cookies

What cookies are used when you register and login to your account?

Strictly necessary cookies

The following cookies are strictly necessary to enable you to access your account and use the essential features.
Accepting these cookies is a condition of using your account. If you prevent these cookies, we may be unable to protect your privacy or predict how our website will perform when you access your account.

Cookie name Purpose
ASP.NET_SessionId To maintain an anonymous user session to enable you to navigate around the website and use your account
formsCookie To maintain a session for a user who has logged on to their account
portalSecurityToken Contains key information and IDs to validate access to pages/APIs from your account
Candidate Contains information about the status of your account registration and applications
_RequestVerificationToken To validate the access requests made from your account
cookiePolicyAccept To remember the cookie settings for your account

Performance cookies

The following cookies collect information about how you use your account and help us improve performance and provide a better user experience.
Accepting these cookies is a condition of using your account. If you prevent these cookies, we may be unable to protect your privacy or predict how our website will perform when you access your account.

Cookie name/provided by Purpose
SiteCore
SC_ANALYTICS_GLOBAL_COOKIE
To collect information about how you use your account. This data is used by Sitecore to provide analysis and reporting services, and to improve your experience when using your account.

More information about the use of cookies on the RAF website can be found here.

https://www.raf.mod.uk/privacy.cfm